Get in Touch
聯絡我們
A real person replies, usually within one working day. Not sure which to choose, or have a question about delivery or storage? Just drop us a line.
- 11th.art.co@gmail.com
- Phone
- 0908-236-867
- Support hours
- Mon–Fri 10:00–18:00 (closed on public holidays) Messages sent at weekends or on public holidays are answered the next working day
- Delivery
- Black Cat ambient, chilled and frozen delivery, packed separately by temperature Orders paid by 3pm ship the same day
- How we sell
- Online only — no physical shop Handmade daily, baked and packed to order
Frequently asked
How soon do you ship?+
Orders paid by 3pm ship the same day; later orders ship the next working day. Home delivery on the main island takes about 1 working day, and ambient-only orders can also be collected from a convenience store in about 2–3 days.
Can I return or exchange items?+
Desserts are perishable, so under Taiwan’s Consumer Protection Act the seven-day cooling-off period doesn’t apply. But if anything arrives spoiled, damaged, wrong or missing, email us photos within 24 hours of delivery and we’ll send a replacement or give you a full refund.
Do you take corporate orders or offer custom packaging?+
Yes. Orders of 30 or more get corporate pricing, and we can customise stickers, cards and your company logo, and ship in batches to multiple addresses. Email us with the items, quantities and dates you need, and we’ll reply within one working day.
Do you ship overseas?+
We currently deliver within Taiwan only. Ambient items can go to the outlying islands (Penghu, Kinmen and Matsu); because of cold-chain limitations, chilled and frozen items are delivered to the main island only.
Write to us
Every message lands in the owner’s inbox.